A clear, low-friction onboarding—so you feel the difference fast.
We move from discovery to hardening to steady-state support with tight communication, clear owners, and measurable milestones.
Onboarding milestones
Confirm stakeholders, support channels, and response windows.
Document network, identity, backup, and endpoint posture.
Apply quick wins: MFA enforcement, patching cadence, backup verification.
User guide, escalation paths, and first 30/60/90-day roadmap.
Our onboarding in four steps.
We keep you informed at every checkpoint and deliver artifacts you can share with leadership.
Kickoff & Access
Set up communication channels, gather system access, and align on priorities.
- Stakeholder + site list confirmed
- Support channels and SLAs posted
- Access and credentials inventory
Discovery & Baseline
Document network, identity, endpoints, and backup posture to surface risks.
- Network + Wi-Fi topology mapped
- M365/Azure/AD policy review
- Backup and DR verification
Hardening Sprint
Apply quick wins that reduce risk and improve reliability immediately.
- MFA + conditional access roll-out
- Patching cadence + monitoring tuned
- Endpoint protection + RMM deployment
Steady State
Move into managed operations with reporting, reviews, and roadmap.
- Runbook + contact/escalation guide
- Monthly health score + KPI report
- Quarterly business review cadence
What you get during onboarding
- Network and identity diagrams
- Backup and DR validation summary
- Security hardening checklist with status
- Support runbook and escalation paths